An apology from amazon.in, but does it absolve their mistake?

DON'T TRUST AMAZON.IN

Dear Jagdish,

I am sorry for the inconvenience you had with the order # 4**-*******-*******.

I have checked the tracking information and see that the order has been delivered and has been signed for by Hemant.

Please reply to this email if you have not received the order and I will investigate this with our investigation department.

I understand you expected to receive the order promptly and the order was not delivered on time.

Please be assured that I will personally follow up with you until your issue is resolved.

Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with us. You're a valued customer of Amazon and I hope you'll give us another chance.

We hope to see you again soon.

Warmest regards,
Sandhya
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Original Message
Hello Mr Amit Aggarwal,
My experience with amazon.in in short as below.
UTTERLY DISAPPOINTED IN amazon.in services and claims. All false claims. I would recommend other not to consider amazon.in for shopping online. Very inhuman and careless attitude. One order marked as medical emergency could not be delivered in 2-3 days. Please be aware of amazon.in it is only sweet talks no solutions for timely deliveries. They just shrug of their responsibility to their sellers and forget that they are our sellers. They say delivery responsibility is of seller and when seller give free shipping, amazon.in charges us for shipping. Cheaters, inhuman, careless I can't say anything more in civilized way. I hope that other people are not cheated and fooled by amazon.com or amazon.in.
All amazon.in ads, claims and promises are myth, fake and false. Once you pay all ifs and estimation come in picture. All sweet talks no solutions. Point fingers on others (Third party sellers and courier company). Very careless, inhuman and callous attitude.  Don't trust any of this. Don't trust amazon.in
Order Number: 403-2203093-3089927 for you reference.
I sincerely hope this communication reaches Mr. Aggarwal. But very doubtful tough. Listen to all phone conversations and read emails and chat.


Regards,



Jagdish Haldankar

Ten things to remeber when shopping with online retailers in India

Online retail in India is getting grip in market. So it is very important to for us to learn from others experiences and mistakes.

1. Firstly don't believe in what these retailers claims in ads. There is always * that is there is always "conditions applies". 
2. Secondly don't order anything that is of medical emergency. If ordered product doesn't arrive the patient which requires the product will even suffer more.
3. There are multiple online retailers so always compare on all those sites for product you want to order online.
4. Always go retailers who have have their own supply chain and not using third party courier. There usually is a communication gap between retailer and courier company. This is the place where delivery is delayed.
5. Make a point to go through the terms and conditions and even privacy statement. This is the most boring job but when in trouble they (retailer) usually escape with its help. So make sure you understand those.
6. One point is third party seller on these online retailer. Here where these retailer make most profit. Everything is managed by this third party seller and online retailer cheats us. Example the product shipped by third party seller don't charge for shipping but these online retailer usually charge for shipping. And this is cheating as per my understanding goes. And if something goes wrong these retailer put complete blame on these sellers. And we don't have any easy way to contact them.
7. Reviews which we read before finalizing the product. But some sites gets fake reviews.
8. Return policy is another headache. Make sure you understand them properly.
9. Order cancellation is usually big problem when you have paid for it online. It usually takes more time then we think. There are few case where these retailer haven't returned users money. Again regret and headache.
10. Replacing of item. When we receive damaged product, we want replacement. But there are so many ifs and buts. Make sure you open the package in presence of the delivery person. So we return the package then and there itself.

Out of these ten I have experienced first seven with AMAZON.IN

So I am saying it loudly DON'T TRUST AMAZON. Take some time and see amazon facebook pages and you will see how many people are suffering due amazon.in

If you want share your bad experience you can post a comment here or visit page on facebook "DONT TRUST AMAZON"

My first and last review on amazon.in [Hope they make public]

My first and last review on amazon.in
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First thing first "DON'T TRUST AMAZON.IN".

Product is great  which we were already using. But had to order new due to a medical emergency for my 3 month kid. He suffered 3 days more due to amazon.in bad service and fake promises.

Product received was in good condition. But didn't delivered on time as promised. You can read my experience here  http://donttrustamazondotin.blogspot.com/2014/05/my-story-of-dont-trust-amazonin.html

If people reading this review has also similar experience please share it on same blog. Also people who expecting ads like response then you are dreaming. Customer service is sweet talk. Also in my case seller doesn't charge for shipping of order valued more then 500 INR [Indian Rupee]. But Amazon.in has charged me 89 INR. I guess cheated me. So think twice before ordering anything of urgency or medical emergency. Just can't trust Amazon.in for delivery and service. They just distribute freebies for some and then those people brag about amazon.in. Check their facebook page and you will see many frustrated people due to amazon.in fake claims in their ads. So please explore other online retailer as options first.

=================================================================

Let me see if they make it public. It will be a pleasant surprise.

Amazon's horrible business strategy to earn more and more bucks.

Amazon Policy of Lying:

Customer Service personnel said that the seller manages shipping and they don't have any control on this process. But this link suggest in first line itself that amazon manages shipping. So Customer Service people also lie to us!

Reviews on Amazon: 

What influences you decision while shopping. What are other peoples experiences [Product/Seller Reviews]. Top Reviewers On Amazon Get Tons Of Free Stuff. So reviews are managed by Amazon. They lie to us about reviews as well.

Amazons Psychological Game:

Along with paid reviews amazon also plays with customers Psychology. Check out how customer service people are trained to play the customer's Psychology.

SO DON'T TRUST AMAZON.

REFUNDS ARE VERY TOUGH TO GET FROM AMAZON

DON'T TRUST AMAZON!!! REFUNDS ARE TUFF TO GET!!!

Last month I ordered 3 books for a class--paying one day shipping rate. Thinking that I am going to get ALL 3 books. Only one book came. When I inquired of this--Amazon said that NOT ALL OF THEIR DISTRIBUTOR'S SEND ONE DAY. This was frustrating. I had to order my other two books somewhere else.
I received my books in the mail. Before they came I had sent an email to the distributor's to cancel--however, they had already sent the books. After I received them, I sent them back with a confirmation. After seeing that one of my books had been recieved, I notified the distributor that I would like to see a refund by a certain date. (Which, I expected to be refunded within a week time) ...however, below is an email that I received from Amazon regarding a refund...

- See more details here.

After reading this you will also say.

DON'T TRUST AMAZON

.

HAVE YOU HAD ISSUES WITH AMAZON BEFORE?

DO YOU FULLY TRUST AMAZON SELLERS?

My mom gifted me Amazon Prime, and I'm a little addicted...I've been ordering online a lot, just cause it's so convenient! Most things I get turn out fine, but I had a couple incidents, within a couple weeks from each other.

A few weeks ago, I ordered a cat tree. I picked one specifically for my white cat in mind, cause it had a cool hammock that I knew he'd love. It arrived 2 days later, DH, DS and I all worked together to get it up and then I realized...it's not the one I ordered! It's nice, and actually bigger than the original one, but it didn't have the hammock feature I wanted. So ....

-BY DANDELION

Also have look at comments. Most show insensitivity and inhuman attitude from amazon.

DON'T TRUST AMAZON

DO YOU FULLY TRUST AMAZON SELLERS?

DO YOU FULLY TRUST AMAZON SELLERS?

Originally I really did trust a lot of amazon sellers especially when they have good reviews but lately I am reluctant to buy certain things from them.
I had an issue with one seller and realized several other people had reported the same thing with their earth mama angel baby bottom balm not being the same as the original one. The first time you order from them you get the "Real" one then the 2nd jar will be full of hard lumps and impossible to spread on baby's bottom and doesnt even smell like the original.
Now I'm wary of amazon sellers because some of them try to pass on fakes as originals

-BY MRSBELLS

Also have look at comments.

Trusting Amazon (no longer)

When buying on line, trust is everything. And Amazon are the most trustable online retailler I know of.

Or so I thought until this week.

This week I was thinking of buying an item for my bike. I'd searched Amazon, and particular item was noticeably cheaper than the rest, and also got good customer reviews. The only thing was, it didn't list what size of batteries it took, which prompted me to do a bit of looking elsewhere.

It was at this point something started to feel suspicious.

Read more >>

Detailed post by - venice2001.

So think again and say DON'T TRUST AMAZON.

Trusting Amazon?

-Article by Ann Decker

Is Amazon Taking Consumer Trust for Granted?

Amazon’s shift to dynamic pricing last year has left me feeling betrayed. What drew me to Amazon was the feeling that they really wanted to help me find things I’d love and that I’d get whatever I love at a good (i.e. lower) price than I’d pay in a brick-and-mortar store.

Detailed article here.

So DON'T TRUST AMAZON.

Is Amazon.com Screwing You Over?

Amazon is charging and pocketing exorbitant shipping and handling fees, and someone somewhere is getting rich from it.

This article is written by Steve Brown.

Some excerpts:

Do you trust Amazon.com? I did -- until recently -- when a friend went online at Amazon to buy a hair color product called Touch of Gray. It was selling on Amazon for $7.56, and an order was placed for six pieces, total $45.36. However, on the last screen just before clicking acceptance, my friend noticed that shipping and handling was being billed at the incredible rate of $28.50 (about 64 percent of the cost of merchandise)!

Detailed article...

In short DON'T TRUST AMAZON.